FAQs

What Happens After I Place a Merchandise Order?

You'll receive a confirmation email once your order is placed. All items are made to order at KIZ LDN HQ. Currently we have a 3 day turnaround from order placement to dispatch. You will receive a second email containing your tracking information once your order has been shipped by us.

In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please get in touch with us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

Can I Make a Change to my Merchandise Order?

Unfortunately, we are currently unable to make changes to your order once you've hit the "place order" button.

If you have made a mistake when placing your order, don't worry. Once received, this can be easily returned for a refund/exchange.

How do I Know What Size to Purchase?

All our Items have an intended fit for each of the styles of clothes we sell, but we also understand and encourage that everybody has their own personal style.

You can find product-specific size guides on every product page, which will provide a combination of body measurements as well as a clothes length for each size to help you pick the best for you.

In addition to this, each product page will mention the models in all imagery, with their relevant measurements and size worn for additional reference.

If you're still unsure, that's totally fine. Contact Us and our team will be happy to help.

We provide as much information as possible to help you get the right size the first time.

How long Does Delivery for Merchandise Orders Usually Take?

All UK orders will arrive in 1-2 days once dispatched.

All EU Orders will arrive in average 3-5 days once dispatched. 

All Worldwide Orders will arrive in average 5-7 days once dispatched.

What is your Merchandise Returns Policy?

Check out our Returns Page for our Returns Policy.